01785 848 649
Cross Butts, Eccleshall, Staffordshire ST21 6AX

Terms & Conditions

Terms and Conditions

Making a booking 

We will send you with a confirmation email when a booking has been made.  The confirmation email is proof that we have accepted your booking.  No booking shall be binding until we send your confirmation email.

You cannot transfer or resell your booking.  Any bookings resold or transferred may not be honoured and we accept no liability in respect of this.  We may also refuse to take any future bookings from you.

You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone.  If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone.  You must not leave under 18s unattended in any rooms or public areas at any times.

Cancellation, refunds and no shows

Cancellation by the Guest

In the event of a cancellation up to 7 days prior to the scheduled date of arrival, no charge will be made and any deposit paid shall be refunded in full.  Refunds for cancelations out of this timeframe will only be given at the managements discretion.

Cancellation by us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower standard. Should this establishment be more expensive, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Maximum Occupancy

You must not exceed the maximum specified occupancy for the room type which you have booked. The maximum occupancies are set out below.

Bed and Breakfast rooms 1 and 3

The maximum number of occupants is two adults and one Child under 12, in either a fold out bed or cot.

Bed and Breakfast rooms 2

The maximum number of occupants is two adults

The Eagle’s Nest Apartment

The maximum number of occupants is two adults and one Child under 12, in either a fold out bed or cot.

When you require a pull out bed for a child, a supplement may apply. The supplement will be included in the rate quoted for the room.  There will be no charge for children in cots.

Damage and Breakages

You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please bring any damages to our immediate attention. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.


We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.