01785 848 649
Cross Butts, Eccleshall, Staffordshire ST21 6AX

FAQ’s

FAQ’s


What time is check in from?

Check in is from 3pm to 10pm.

What time is check out?

Check out is by 11am.

Can I arrange a late/early check in?

If you would like to check in or out at a later or earlier time, we may be able to accommodate this. Please contact us in advance for more information.

What is the latest we can return to the house in the evening?

You can come and go as you please during your stay with us. We do ask that you respect our neighbours and other guests by keeping noise to a minimum after 10 pm.

What time is breakfast served?

Breakfast is served from 8am until 10am at weekends and 07.30-9.30 Monday to Friday.

Do you cater for special diets and allergies?

We have a variety of vegetarian and vegan options on our menu.

Other special requirements can be catered for with advanced notice, simply let us know the evening before and we will do our best to accommodate your needs.

Some of our foods contain allergens. Please advise if you have any specific dietary requirements or allergies.

What payments do you accept?

Our preferred method of payment is via credit or debit card which we can process online, via the phone or face to face.

Is there free parking?

Complimentary, off road parking for one vehicle per room is available at the rear of Eagle House. We may be able to accommodate additional vehicles so please let us know if you are traveling in multiple vehicles.  Vehicles are left at the owners own risk.

Is wifi available?

Yes, we have complimentary high speed internet throughout the building and on our terrace.

How long does it take to walk to the nearest pub and into town?

The Eagle inn, our nearest pub is a 4 minutes stroll away.  From there, the high street and the centre of town is only another 2 minutes walk. .

How far to nearest supermarket?

There is a large Co-op supermarket about 9 minutes walk away in the Town Centre.

Are children welcome?

Yes, our larger bed and breakfast rooms can accommodate one child under 12 on a fold out bed.  The Eagles Nest Apartment can also accommodate one child under 12 on a fold out bed.  Please indicate the number of guests when booking.

Can you provide a cot and a high chair

High chairs and cots are available for out Bed and Breakfast and self catering guests.  If a high chairs or cot is required, please request them at the at the time of booking.  Cots will be provided with a top sheet but we do not provide blankets for babies.

Can I bring my pet?

No, we cannot accommodate Guest’s pets.  However, guide dogs, assistance dogs and hearing dogs can stay free of charge.  Please notify us at the time of booking if you are intending to bring such a dog with you.

Is there outside space I can use?

Yes, you are welcome to share our large garden and terrace.

Can I smoke?

All areas of Eagle House and its garden are strictly non-smoking.

Can I borrow an iron and ironing board?

The Eagle’s Nest self-catering apartment has an iron and ironing board.  We can also provide an iron and ironing board for a bed and breakfast room on request.

Do you have anywhere I can store my bike?

Yes, you are welcome to leave bikes in our garage during our stay.

What is the bedding made from?

All our sheets, duvet covers and Pillow cases are 100% cotton.

Our duvets contain feathers but we are happy to swap them to man-made fibers on request.

Can I have additional bedding or towels?

Yes extra can be provided on request.

Do you provide a laundry service?

We do not provide a laundry service but, in Eccleshall, Beeb’ys Bubbles Laundry service offers a washing, drying and ironing service.

What is the Local taxi service?

Local taxi services are can be provided by Star Taxi and Eyetravel​ or for a more Chauffered service our local Executive Travel is Mr Jenkins

What are your Terms and Conditions?

Our terms and conditions can be found here.